KisanCard sells a digital service: a Farmer ID information card that is generated and delivered as a downloadable PDF the moment payment is confirmed. This policy explains when you can cancel and when you get your money back.
1. Fees covered
| New card | ₹20.00 |
|---|---|
| Correction of an issued card | ₹20.00 |
2. Cancellation
- Before payment — an application can be left unpaid or abandoned at any time. Nothing is charged.
- After payment — the card is generated and delivered instantly, so a paid order cannot be cancelled.
- Correction instead of cancellation — if details on a card are wrong, the card can be corrected (see the correction fee). If the mistake was ours, we correct it free of charge.
3. When you get a full refund
- You were charged but the card (or correction) was not delivered, and our free "Retry generation" option or our support team cannot deliver it within 3 working days.
- You were charged twice for the same card or the same correction.
- Money was debited but the payment shows as failed. Such amounts are usually reversed automatically by the bank/payment gateway; if not, we refund them after confirming with the gateway.
- The card was generated with an error caused by our system that we cannot correct.
4. When refunds are not given
- The card was delivered as requested and the details are as entered by the operator.
- The operator entered wrong details (these can be fixed with a paid correction).
- A change of mind after the card has been generated.
5. How to request a refund
Email [Support email] or call [Support phone] within 7 days of the payment, with your registered mobile number, the farmer's name and the transaction ID, date and amount. We review every request within 2 working days and tell you the outcome.
6. Refund timeline
Approved refunds are initiated within 2 working days to the original payment method (UPI, card, net banking or wallet) through our payment gateway, PayU. The money normally reaches you within 5–7 working days, depending on your bank. We do not refund in cash.
7. Contact
See our Contact us page for all ways to reach us.